Last updated: June 19, 2026
twilight-ryder is committed to full compliance with the General Data Protection Regulation (GDPR) and UK Data Protection Act 2018. We implement appropriate technical and organizational measures to ensure the security and protection of your personal data.
twilight-ryder acts as the data controller for personal information collected through our website and services. We are responsible for ensuring that your data is processed lawfully, fairly, and transparently.
Contact details:
twilight-ryder
42 Whitechapel Road
London E1 1DY
United Kingdom
Email: [email protected]
We process personal data under the following lawful bases:
You have the following rights under GDPR:
You have the right to clear information about how we collect and use your personal data, as outlined in our Privacy Policy.
You can request a copy of the personal data we hold about you. We will provide this information within one month of your request.
If your personal data is inaccurate or incomplete, you have the right to have it corrected or completed.
You can request deletion of your personal data in certain circumstances, including when the data is no longer necessary for the purposes it was collected or when you withdraw consent.
You can request that we limit how we use your data in specific situations, such as when you contest the accuracy of the data.
You have the right to receive your personal data in a structured, commonly used format and to transfer it to another controller.
You can object to processing of your personal data based on legitimate interests or for direct marketing purposes.
We do not use automated decision-making or profiling that produces legal effects concerning you.
To exercise any of your GDPR rights, please contact us at [email protected] with your request. We will respond within one month of receipt. If your request is complex or we receive multiple requests, we may extend this period by two additional months and will inform you of the extension.
We implement appropriate technical and organizational security measures to protect your personal data, including:
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. Customer data related to installations is typically retained for seven years after the last service interaction.
In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach, as required by GDPR.
When we engage third-party service providers to process data on our behalf, we ensure they comply with GDPR through appropriate contracts and security measures. These processors only act on our instructions and are prohibited from using your data for their own purposes.
Your personal data is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place as required by GDPR.
Our services are not directed at children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.
If you believe we have not handled your data in compliance with GDPR, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk
We may update this GDPR compliance statement to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website and via email where appropriate.