Privacy Policy

Last updated: June 19, 2026

Introduction

twilight-ryder respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect information you provide when using our website or services.

Information We Collect

We collect the following types of information:

Contact information including name and email address when you submit inquiries or service requests
Technical data including IP address, browser type, and device information collected automatically through cookies
Service preferences and property details you provide during consultations
Communications you send to us via email or contact forms

How We Use Your Information

We use your personal information for the following purposes:

To respond to your inquiries and provide quotes for our services
To schedule and complete installation services
To provide customer support and maintain service records
To improve our website functionality and user experience
To send service updates and important notices related to your installations

Legal Basis for Processing

We process your personal data based on:

Your consent when you submit forms or contact us
Contract performance when providing our installation services
Legitimate business interests in operating and improving our services
Legal obligations under UK law

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your data with:

Service providers who assist with website hosting and email communications
Equipment suppliers when necessary to fulfill your installation requirements
Legal authorities when required by law or to protect our legal rights

Data Storage and Security

Your personal data is stored securely using industry-standard security measures including encryption and access controls. We retain your information for as long as necessary to provide services and comply with legal obligations, typically for a period of seven years after your last interaction with us.

Your Rights

Under UK GDPR, you have the following rights:

Right to access your personal data
Right to correct inaccurate or incomplete data
Right to request deletion of your data
Right to restrict processing of your data
Right to data portability
Right to object to processing
Right to withdraw consent at any time

To exercise these rights, contact us at [email protected]

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use, please refer to our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before providing any personal information.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by updating the date at the top of this policy.

Contact Us

If you have questions about this privacy policy or how we handle your personal data, please contact us at:

twilight-ryder
42 Whitechapel Road
London E1 1DY
United Kingdom
Email: [email protected]